BIXAVEN

Privacy Policy

Last updated: October 30, 2026

Information we collect

Bixaven collects the contact and service-request details you provide, including optional photos you upload, your name, phone number, email address, service address and ZIP code, service need, urgency, equipment details, intake answers, and appointment preferences.

Private demo requests

If you request a private demo, we store your name, business name, email, optional website, and any note you provide so we can review and respond to your enquiry. These details are available to the Bixaven owner, not to demo visitors. We use submission limits to reduce spam and store a submission identifier to prevent duplicate requests when you retry. Submitting this form does not create a demo account, schedule a meeting, or subscribe you to text messages. You can request deletion by emailing the address below.

Invited accounts

For invited workspace accounts, we store your name, email address, workspace assignment, access status, and sign-in times. Passwords are stored as one-way hashes. Invitation links and owner recovery codes are stored as hashes and expire or become invalid after use. The owner can assign workspaces, disable access, and issue a new password-setup link.

How we use information

We use this information to respond to service requests, provide appointment updates, and operate customer support. We may use service providers that help deliver these services.

Optional Google Calendar connection

Only the authenticated installation owner can connect Google Calendar. Bixaven reads the calendar list to let the owner select a calendar. On dedicated customer installations, optional busy-time checks support appointment requests. When the owner adds a requested visit, Bixaven checks its time and sends its time, customer contact details, service address, and issue description to the selected calendar. Demo visitors can preview the feature but cannot connect an account or access the owner’s calendar. Public demo availability does not use the owner’s Google schedule.

Calendar authorization tokens are stored encrypted on the server. Disconnecting removes the saved connection; calendar entries already created remain in Google Calendar until the owner changes or deletes them there. Google authorization can also be removed from the connected Google Account. Calendar information is used for these scheduling features, not advertising or AI training.

Browser storage

We use a short-lived essential cookie so that only the browser that submitted a request can continue its questions and appointment selection. This cookie expires after 24 hours. Your light or dark appearance choice is saved separately in your browser. Account sign-in uses essential session and security cookies. Sessions expire after seven days, or after eight hours without activity; signing out or a password reset can end them sooner. Connecting Google Calendar also uses a short-lived security cookie to verify the authorization return.

SMS privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Contact

For questions about this policy, email thor@bixaven.com.